FAQ's

Do I need to open an account in order to shop with you?

Nope! you do not need to open an account to shop with us at Relaxacia.

We've made it hassle-free for you to browse and purchase without the need for an account. We value your time and want to ensure a seamless shopping experience. Our goal is to provide flexibility and convenience, so feel free to explore our store and start shopping right away!

If you have any questions or need assistance, our friendly customer support team is always available to help. Contact Page

Happy shopping!

- Relaxacia Team

What payment methods do you accept?

We offer a wide range of payment options to ensure convenience and flexibility for our customers. You can pay with major credit cards such as Visa, Mastercard, American Express, and Discover. We also support popular payment processors like PayPal and Venmo. Additionally, we proudly accept Bitcoin, providing you with an alternative payment method.

Rest assured that your transactions, are processed securely to protect your sensitive information. Your security and trust are of utmost importance to us. If you encounter any issues or require a different payment method, please don't hesitate to contact us. We'll be more than happy to assist you and explore alternative solutions.

Thank you for choosing Relaxacia as your trusted and secure shopping destination!

* To explore all the available payment options, simply scroll to the bottom of the footer and look for the trust badges.*

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.