Shipping

Important Shipping Notice

"At Relaxacia, we are dedicated to delivering an exceptional shipping experience for every order. While we endeavor to offer free shipping whenever feasible, please be aware that shipping policies, including costs, returns, refunds, and cancellations, may vary depending on the product.

To ensure you have accurate and up-to-date information specific to the item you're interested in, we strongly recommend carefully reviewing the "Shipping & Returns" details provided below. These details are accurate and applicable to the product displayed on this page.

If you need any clarification or have additional questions, our knowledgeable team is readily available to assist you. We encourage you to contact us directly, and we'll be more than happy to provide you with personalized guidance."

Shipping Cost:

This product ships for free!

Shipping Times:

Orders are typically processed within 1-3 business days and shipped within 3-6 business days. Following dispatch, expect delivery within 5-7 business days. While we strive for consistency and efficiency in shipping, occasional challenges may affect timelines.

Therefore, shipping times can vary depending on circumstances. For accurate and personalized delivery estimates, feel free to contact us.

Shipping Methods:

All products are shipped either via ground or LTL freight.

Order Confirmation:

Upon placing your order, you will receive an email confirming your purchase. This confirms that we have received your order and pre-authorized your credit card for the transaction.

Order Tracking:

Once your order is confirmed in stock and we have successfully processed the charges to your credit card, it will be shipped within five business days from the date of your order. You will receive a tracking confirmation email around the time your order is picked up from the warehouse by the freight companies. Tracking numbers may sometimes be provided to us with a delay.

Shipping Options:

Curbside Delivery:

Our standard "Curbside" Pickup shipping option is our most economical choice. With this option, your order will be delivered to the curbside or front entrance of your shipping address, ensuring a convenient and hassle-free delivery experience.

White Glove Delivery:

For an additional charge, we offer a "White Glove" delivery service, where our experienced professionals will carefully transport and place your order in the desired location within your home or office. This service is only available on select products, so please contact us for more information and pricing.

Expedited Shipping:

If you need your order urgently, we offer expedited shipping options at an additional cost. Contact us to explore the available options, associated charges, and estimated delivery times.

Special Locations:

For hard-to-reach destinations or locations such as Hawaii, Alaska, and Puerto Rico, we offer custom shipping solutions tailored to your location. Please contact us, and we will be thrilled to discuss your specific shipping needs and provide personalized options.

Oversized Items:

For certain oversized or exceptionally heavy products, delivery may require a crane or forklift to offload from the flatbed truck. If applicable, this will be clearly indicated at the top of the shipping tab during checkout. If not specified, no special equipment is needed.

For orders requiring special equipment, our team will contact you before collecting payment to confirm you can make the necessary arrangements. We strive for seamless deliveries, and your cooperation is essential for these oversized shipments. Please contact us with any questions about oversized item deliveries.

Returns Policy

Relaxacia only accepts returns of new and uninstalled items within 30 days of purchase. Please contact us to begin the returns process.

Damaged Items

If the return is required due to damage, please include pictures, and indicate whether the shipping damage was noted upon signing for the delivery.

Relaxacia covers the shipping costs for returns due to shipping damage or our error.

Customer Returns

For orders returned due to customer preference or error, you, the customer, will be required to pay the shipping costs for the return and the original shipping cost.

Cancellations

Cancellations before the order is shipped are free. A full refund will be given.

If you cancel when an order is in transit, you will be required to pay the shipping costs for the return and the original shipping cost.